ISO 9001: 2015

The term DIN EN ISO 9001:2015 describes a quality management standard. Specifically, it is about which requirements the management of a company must meet in order to achieve a certain standard in the implementation of the quality management correspond to. The standard or the corresponding certification can be used both as information for implementation within a company and as proof of certain standards to third parties.

DIN EN ISO 9001:2015 specifies the requirements for a quality management system (QM system) in the event that an organization must demonstrate its ability to provide products that meet customer requirements and any official requirements and strives to achieve customer satisfaction raise. This standard is the basis for a comprehensive quality management system.

The ISO 9001 standard was first published in March 1987, a revision decided in 2012 was then published in November 2015, which is why the current standard has the corresponding year as an appendix. DIN EN ISO 9001:2015 is based on the principles of quality management, which are described in the ISO 9000 standard. These tenets are customer focus, leadership, people involvement, process approach, improvement, evidence based decision making and relationship management.

As a universal standard, DIN EN ISO 9001:2015 is quite complex. Roughly four areas can be identified. These are the requirements for corporate planning (What should happen?), for implementation (How exactly should services be provided?), for control (How is it measured whether the services have been provided?) and for improvement ( Is continuous development ensured?).